Shannon Prato Shannon was born and raised in NYC and currently lives on the NJ Shore. Shannon was raised with all brothers in crazy Staten Island. She’s very hands on and not afraid to put on a roof, side a house or jackhammer a slab (ALWAYS LOOKING CUTE THOUGH).She’s a numbers whiz and loves playing the piano. She went to college in New England on a full scholarship, had a Bachelor’s degree in Marketing by 20 and opened her first company at the age of 21. In 1996, at the tender age of 25, she opened ServicecomUSA, with a typewriter and $500. She believed in herself and took a huge risk, as the industry really didn’t exist yet. Being 25 years old, she didn’t have corporate people beating down her door for guidance on “management”. She had to go out and make things happen! She wanted to shake things up in the facility maintenance industry like poor service, extreme costs, as well as helping stop the exploitation. She believes in metrics, reporting, fair pricing, long term partnerships and fair business, above all else. She’s like a “Mama Bear”, VERY PROTECTIVE of her employees and her clients. She’s super hard working and dedicates 1000% of her time and energy to work and family. She’s a present, onsite operator/owner, who love’s animals, loves to design and is a loving mother to one daughter. She also believes in giving back 1000%. She’s processed or supervised over 500,000 work orders/projects across US, Canada, Guam, Puerto Rico and the Virgin Islands! There isn’t too much she hasn’t done!
Worst job:“Carvel..I couldn’t get the ice cream to stay on the cone, it just kept falling off!”

Her Favorite Vacation Spot:

Something you will never catch her without:“Have you met me?……my red lipstick……and my phone!”


Laura Marko Laura was born and raised on the NJ Shore. She lived and worked in New York City, while attending the Fashion Institute of Technology. Laura has over 25 years of operational and sales experience. She was previously a VP of an office equipment dealership, where she managed a 20 plus person sales team. She’s a mother of two girls, with her oldest presently enrolled as a cadet with the United States Military Academy, at West Point. She is an avid runner, an animal advocate and believes in giving back 1000%. She is honest, forthright, very direct, hardworking, tenacious and funny.

Worst Job: “Tutoring a textiles class at FIT to a group of students who did not speak English…..thank God I’m Italian and used my hands to describe things anyway…..looked like a game of ..SOUNDS LIKE!” 
Favorite Vacation Spot: Charleston, SC 
 Something you will never catch me without: “A laugh!”.


Jessica Williams Jessica was born in FL and raised on the NJ Shore. She went to Brookdale and Stockton State College, where she earned a degree in Criminal Justice. Jessica’s a college coach and an avid softball player. She has put in 5 plus years with ServicecomUSA and was promoted to National Service Manager in 2014. She manages a 10 person plus team and 5,000 plus vendors. Her direct and no-nonsense approach has been a huge key to her success. She’s hardworking, tenacious, an animal lover and a HUGE NY Yankees Fan.
Worst job: “Seafood Restaurant Prep…THE SMELL!!!!” Favorite Vacation Spot: Mexico Something you will never catch me without: “My Sparkling Personality…and my phone”


Pamela Chin Accounting and Payables Supervisor


Olivia By appointment only.


Staff Our army of tireless service, on call, accounts payable and account managers staff are like ROBOTS, because what they accomplish is not humanly possible!


Jason Image Jason grew up on the Jersey Shore.
Recently married, whether he is on the beach, ski slope or
Links he is ready to do a deal. Having spent a decade working
for a prominent local family business in the construction related
industry, Jason has the intimate knowledge of market trends and
is well versed in all phases of construction.
With his particular high standards of customer service and sales,
he is ready and willing to go the extra mile to make sure clients are happy".
Worst Job: Great Adventure for 3 days while in High School

Favorite Vacation Spot: Maui, HI or Vail, CO it’s a tie
I am never without chap stick or my cellphone.
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We are a multi-faceted provider of maintenance and repair services throughout the US, Canada, Mexico, Puerto Rico, and The Virgin Islands. Growing our business for nearly two decades, we have had the honor of building strong and lasting relationships with our clients and technicians. We are a family, and we work diligently to protect and take care of your assets as if they are our own.


We believe the true value of any business is found in the people who make up its workforce. At Servicecom, each one of us embody an unwavering commitment toward greater excellence. Our team of managers, technicians, and staff work in a tuned and concerted effort so that you can have peace of mind.

Professional Memberships

We are also proud to be a Diversity Supplier, fully-certified by the
Women's Business Enterprise National Council of Philadelphia, PA